Privacy policy

PRIVACY POLICY — PHAINO 1. Scope This Privacy Policy explains how PHAINO, operating the PHAINO website, collects, uses, stores and shares personal information in connection with the website and its services. 2. Information We Collect Depending on how you interact with us, information may include: — Name and contact details. — Billing and shipping addresses. — Order details and purchase history. — Payment transaction references and status. — Customer service messages and feedback. — Device, browser, website usage and cookie information, where applicable. We do not intend to collect unnecessary personal information. 3. Payment Information Payments are processed through the payment provider selected at checkout. Payment credentials may be handled directly by that provider. PHAINO will not intentionally store full card numbers, CVVs or other sensitive payment credentials unless a properly authorised and compliant arrangement expressly permits it. 4. How We Use Information We may use personal information to: — Process orders and payments. — Arrange delivery and provide order updates. — Respond to customer enquiries. — Prevent fraud and protect website security. — Maintain business, accounting and tax records. — Improve our website and customer experience. — Send promotional messages where permitted and, when required, with consent. 5. Sharing Information Information may be shared with relevant payment processors, courier companies, website hosting providers, customer-support providers and professional advisers when necessary for legitimate business operations. Information may also be disclosed when required by law or to protect lawful rights and security. We do not authorise service providers to use customer information for unrelated purposes. 6. Cookies and Analytics The website may use essential cookies and, where configured, analytics or marketing technologies. Applicable consent choices and browser controls will be provided where required. 7. Data Retention and Security We retain information for as long as reasonably necessary for the purposes described in this policy and for applicable legal, tax, accounting or dispute-resolution requirements. We use reasonable safeguards to protect information, but no electronic system can be guaranteed completely secure. 8. Customer Rights and Choices Subject to applicable law, customers may request access to, correction of or deletion of personal information, withdraw consent where processing is based on consent, or raise a grievance. Certain records may need to be retained to comply with legal obligations. 9. Changes We may update this policy as our services or legal obligations change. The latest version will be published on the website. 10. Privacy Contact and Grievance Channel Business: PHAINO Address: Shop no E1, Mukund Nagar CHS Ltd, Andheri Kurla Road, Marol Pipeline, JB Nagar, near Mukund Hospital, Andheri East, Mumbai 400059, India Email: support@phainocosmetics.com Phone: +91 87791 17007 Effective date: October 2026