Shipping policy

SHIPPING POLICY — PHAINO Order Processing Orders are processed after successful payment or confirmation of an approved payment method. Processing times will be communicated on the website or in the order confirmation. Delivery Timelines Estimated delivery times depend on the delivery address, courier availability and order processing. The expected delivery window will be communicated at checkout or through order tracking where available. Shipping Charges Applicable shipping charges will be displayed before the customer completes the order. Any free-shipping offer will be subject to the conditions displayed at the time of purchase. Order Tracking Where tracking is available, customers will receive tracking details through the contact channel provided at checkout. Incorrect Address or Failed Delivery Customers are responsible for providing a complete and accurate delivery address and contact details. If a shipment is returned because the address is incorrect or delivery repeatedly fails, we will contact the customer to determine the available next steps. Any additional delivery charge or refund adjustment will be disclosed and handled in accordance with applicable law. Damaged or Incorrect Orders Please contact us promptly at support@phainocosmetics.com with your order number and photographs of the package and product. We will investigate and provide an appropriate resolution in accordance with applicable law and our returns policy. Delays and Service Interruptions Courier delays, weather, public disruptions and other events may affect delivery. We will make reasonable efforts to communicate material delays. Contact Email: support@phainocosmetics.com Phone: +91 87791 17007 Address: Shop no E1, Mukund Nagar CHS Ltd, Andheri Kurla Road, Marol Pipeline, JB Nagar, near Mukund Hospital, Andheri East, Mumbai 400059, India Effective date: October 2026