Terms of service

TERMS AND CONDITIONS — PHAINO 1. Introduction These Terms and Conditions govern access to and use of the PHAINO website and purchases made through it. The website is operated by PHAINO, located at Shop no E1, Mukund Nagar CHS Ltd, Andheri Kurla Road, Marol Pipeline, JB Nagar, near Mukund Hospital, Andheri East, Mumbai 400059, India. By using the website or placing an order, you agree to these terms and applicable laws. 2. Product Information We endeavour to provide accurate product descriptions, photographs, ingredient information and prices. Packaging or product appearance may vary slightly from website images. Customers should review the ingredient list, directions and warnings before use. Product suitability may vary between individuals. 3. Orders and Acceptance An order submitted through the website constitutes a purchase request. Order confirmation, payment authorisation and acceptance are subject to the applicable checkout process and stock availability. We may contact customers to verify order information or resolve payment or delivery issues. Any cancellation or refusal of an order will be handled in accordance with applicable law. 4. Prices and Payment Prices are displayed in Indian rupees (INR). Applicable taxes, shipping charges and other fees will be disclosed before payment, as required. Payments may be processed through Razorpay or another payment provider displayed at checkout. Payment processing is subject to the provider's terms and security procedures. 5. Shipping and Delivery Orders are shipped to eligible serviceable addresses in accordance with the Shipping Policy. Delivery timelines are estimates and may be affected by courier delays, weather, operational disruptions or other circumstances. 6. Returns, Refunds and Cancellations Returns, refunds and cancellations are governed by the applicable Returns and Refunds Policy. Nothing in that policy excludes any rights that cannot lawfully be excluded. 7. Product Use and Safety Use products according to their labels and instructions. Review ingredients before use and discontinue use if significant irritation occurs. PHAINO products are not intended to replace professional medical advice. 8. Intellectual Property The PHAINO name, logo, original website content, photographs, designs and other brand assets are owned by or licensed to the relevant rights holder. They may not be copied or commercially used without permission, except as permitted by law. 9. Website Use Users must not misuse the website, interfere with its operation, submit fraudulent orders, attempt unauthorised access or engage in unlawful activity. 10. Third-Party Services The website may use third-party providers for payments, shipping, analytics or other services. Their services may be subject to separate terms and privacy notices. 11. Limitation of Liability To the extent permitted by applicable law, PHAINO is not responsible for losses caused by events outside its reasonable control or by improper product use contrary to instructions. Nothing in these terms excludes liability where exclusion is prohibited by law. 12. Privacy Personal information is handled in accordance with the PHAINO Privacy Policy and applicable data protection laws. 13. Changes to These Terms We may update these terms to reflect changes to our business, website or legal requirements. The revised version will be published with its effective date. 14. Governing Law and Disputes These terms are governed by the laws of India. Disputes will be handled by competent courts or other appropriate forums in accordance with applicable law. 15. Contact Business name: PHAINO Address: Shop no E1, Mukund Nagar CHS Ltd, Andheri Kurla Road, Marol Pipeline, JB Nagar, near Mukund Hospital, Andheri East, Mumbai 400059, India Email: support@phainocosmetics.com Phone: +91 87791 17007 Effective date: October 2026